Contact
Tell us what you actually need.
Describe the device, public FreeCut version, workflow step and observed result. That makes it possible to separate a support issue from a future feature idea.
App support
Questions about the released FreeCut version, import, timeline, text, keyframes, linked media or export.
info@lks-group.comPrivacy
Requests about the app privacy notice or processing of personal data.
info@lks-group.comPress & partnerships
Fact checks, interviews, brand material or a clearly described collaboration proposal.
info@lks-group.comBusiness inquiries
Company-related questions where a phone conversation would be useful.
info@lks-group.comDetails for a verifiable support request
- The version number shown in the app; the current public website scope refers to 1.3.
- Device model, operating-system version and the exact workflow step before the problem.
- For export issues: selected scope, FPS, bitrate, codec, Photos or Files destination and observed result.
- Do not send confidential media without being asked; describe the issue in text first.
Feature request or defect?
Auto captions, Smart Cut, object tracking, AI credits, Lifetime and effect or template packs are not publicly documented 1.3 features. A question about them is treated as product feedback rather than automatically classified as a defect.
Company and postal address
LKS E-Commerce GmbH
Buchenhofener Straße 25
42329 Wuppertal, Germany
Phone for business inquiries
+49 1515 3709389